Refund policy

At Anchor Deep Journals, we deeply value transparency, fairness, and trust. Whether you are reserving early or receiving your completed journal, we want you to feel clear and confident about what to expect.

Thank you for supporting a small, intentional brand built around meaningful preparation.

1. Pre-Launch Reservations (Kickstarter Model)

Some of our products — including the Elite Wife Becoming Journal — are offered through a pre-launch reservation model ahead of our Kickstarter campaign.

What Your Reservation Fee Means

A $1 (or stated amount) reservation fee:

Secures your early access to our Kickstarter launch
Guarantees priority notification before public release
Helps us estimate demand and prepare production quantities
Is not the full purchase price of the journal

The remaining balance (Kickstarter launch price: $36) will be paid through our official Kickstarter campaign when it goes live.

Refunds on Reservation Fees

Reservation fees are generally non-refundable, as they secure your early access status and support pre-production planning.

However, if:

The Kickstarter campaign does not proceed, or
The project changes materially,

We commit to communicating transparently and handling refunds fairly, in accordance with applicable payment provider policies.

2. Completed Purchases Through Kickstarter

Once the Kickstarter campaign is live and you complete your purchase:

Payments will be processed through Kickstarter.
Refunds will be governed primarily by Kickstarter’s platform policies.

We will always aim to act in good faith and provide clear communication regarding timelines, production updates, and fulfillment.

3. Returns After Delivery (Physical Products)

Once your journal has been produced, shipped, and delivered, the following applies:

30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

To be eligible:

The item must be unused
In the same condition you received it
In its original packaging
Accompanied by proof of purchase

Due to the nature of journals as personal-use items, we cannot accept returns on used products unless they are defective.

To Start a Return

Please email us at:

📧 connect@anchordeepjournals.com

Returns must be requested and approved before being sent back. Items returned without prior approval will not be accepted.

If your return is approved, we will provide instructions on how and where to send your item.

Return shipping costs may be the customer’s responsibility unless the return is due to:

A defect
Damage in transit
An error on our part

Original shipping costs are non-refundable.

4. Damages, Defects & Incorrect Items

Please inspect your order upon delivery.

If your item:

Arrives damaged
Is defective
Is incorrect

Where appropriate, we may:

Replace the item
Issue a refund
Provide store credit

Our goal is always to resolve issues fairly and promptly.

5. Non-Returnable Items

We do not accept returns on:

Used journals (unless defective)
Sale items
Gift cards
Custom or personalized items

If you are unsure whether your item qualifies, please contact us — we’re always happy to clarify.

6. European Union – 14 Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, without providing a reason.

Items must:

Be unused
Be in original condition and packaging
Include proof of purchase

7. Refund Processing

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

Refunds will be issued to your original payment method
Processing typically occurs within 10 business days
Your bank or credit card provider may take additional time to post the refund

If more than 15 business days have passed since approval, please contact us.

8. Fair Use & Good Faith

This policy is designed to be fair to both our customers and our small business.

We reserve the right to refuse returns or refunds in cases of:

Abuse of the policy
Repeated unreasonable claims
Evidence of misuse

9. Contact Us

If you have any questions about your reservation, order, refund, or return, please reach out:

📧 connect@anchordeepjournals.com

We are always grateful for your trust and support. Every reservation and every order helps us build something intentional and lasting.